(As presented at the Liferay Symposium, San Francisco , 2012)
Challenges of regulatory environments
What is a regulatory environment? One example is an Australian statutory authority that administers state gambling and liquor laws, including management of licensing and compliance.
We had already worked with them to produce a Liferay-based intranet for employees and several specialised extranet portals.
They wanted us to help them come up with an improved way of managing the issuing and renewal for each of their 100+ types of licenses, which were all currently in paper/scanned format. We discovered that the one major challenge faced by these types of organisations is that end users (customers, applicants) expect an uncomplicated, easy to use, and unified front with which to interact BUT regulatory organisations by nature are comprised of a large number of highly disconnected business stakeholders.